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 Placing an order
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1. Do you accept International orders? |
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Yes, we accept International orders. |
2. Can I place my order by phone? |
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No, we only accept online orders through our website. |
3. How can I know if my order placed successfully? |
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If your order is placed successfully, you should receive our auto-response email within fews minutes. |
5. What will happen if the items I paid are out of stock? |
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We will notify you by email and send the missing items to you once they are replenished. If the items will not be available , we will refunds in your credit card.
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Review & Edit My Order |
1. May I add/change items to my order after I have successfully placed my order? |
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If your order is paid, you may add/ change item(s) by notifying us, through email, of the items you wish to add/ change specifying your order number AND the item(s) you wish to add/ change. With your email notification, we can arrange to add/ change these items for your order but manual intervention will be required and this may delay the processing of your order. Please note that if you add/ change items of your order making resulting in an order total greater than that of the original order, you will have to make additional payment for the difference.
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2. Can I cancel the order after I have paid for my order? |
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You can cancel part of an order by notifying us through email. The balance will be refund to you in term of store credit only. If you cancel an entire order without any reason given, we can refund to you in form of store credit.
If you wish to have cash refund, we will charge a cancellation fee.
- 5% of the total amount if no upgrade plan chosen
- 10% of the total amount if upgrade plan chosen
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** Please note that if you cancel an order which contain Pre-order or Back Order item(s) and the item(s) will be in stock within 30 days (from the day the payment confirmation is sent), cancellation fee still need to be charged.
However, once your order has been shipped, we are unable to cancel either part of or your entire order. |
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Payment |
1.What payment methods are available? |
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Online credit card transfer
- The receiver name must be the same with the card holder name.
- We accept VISA.MASTER and JCB ,paypal.
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2.How come I am not getting any response after I made my payment? |
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If you paid by online Credit Card Transfer, you should receive an email acknowledgement from the credit card system provider.
If you paid by Bank to bank Transfer, please make sure that you have included the order number in message to recipient ( That is us ). |
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Handling fees |
1. Handling fees |
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We do not charge any handling fees to process your order. However, if customer cancels a paid order without any reason given, cancellation fee will be charged.
- 5% of the total amount if no upgrade plan chosen
- 10% of the total amount if upgrade plan chosen
However, no cancellation fee will be charged if customer changes to store credit.
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2. VAT, Taxes & Duties Policies? |
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International orders are generally subject to local import fees, duty, customs, VAT charges or additional taxes in the country of destination.
We are not responsible for, or can offer any specific advice on import fees, duty, customs, VAT or taxes that you may have to pay when your order arrives. We advice you to consult with your local government import office for specific information about these potential charges.
All the prices do not include the import duties, taxes and VAT, we are not responsible for the import duties taxes and VAT problem. |
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Shipping |
1. Will you ship products to me if airsoft guns are illegal in my country? |
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We can still ship the items to you, but we will not guarantee you will receive the item. In the event of customs seizure, we are not responsible and no refunds will be available. |
2. How can I track my order? |
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After you have paid for your order, you will receive an email confirmation for your payment. You can check the status of your order by entering the order number into the "Order status" section on our website. We will also inform you by email if there are any changes in your order. If your order is shipped, we will send the tracking information to you. You can track your parcel through the delivery company website (Applied to Express Mail only).
You can track your order through the following links. |
3.Do you ship to P.O. Box? |
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No, we don’t ship to P.O. Box. |
4. It has been a long time and I still haven't received my order. What can I do? |
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First of all, please check the order status online. Sometimes, your order may be on hold for many reasons. Please contact us if there are futher.
If your order is already shipped, a tracking number will be given. You can track your shipment on the shipping carrier's website.
If you order is shipped by Air Mail/ Ground Mail, a REG/ Parcel number assigned to your parcel will be given. You may ask the post office by yourself. If you have any problems in contacting your post office, please inform us , we can ask for you.
However, if your items were seized by the Customs in countries where importing airsoft items are legal OR your items were lost during shipment, please contact us for further information. |
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Trademark |
1. Why was my guns'muzzle painted orange and why were my gun's trademarks removed? |
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In some countries, including the USA, it is mandatory by customs regulations that the tip of the barrel of airsoft guns must be painted with a bright orange color. Also, all non-licensed trademarks have to be removed from all airsoft guns for copyright reasons. We will provide this service for you at no cost. However, if you refuse to have the legal changes applied, we will not guarantee delivery and will not give any refunds if the items are seized. |
2. How do you deal with the trademark? |
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We will burn the trademark to comply with law of your country. If you require any special handling in the trademark, please indicate it when you place your order. |
3. Can I buy a gun without paint the barrel and removing the trademarks? |
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Yes, please inform us when you place your order. Please note that we will not guarantee delivery and will not give any refunds if the items are seized. Only bank to bank transfer is accepted as payment method. |
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After-sale Services |
1. What is your policy on warranties? |
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We offer a Three-day warranty for all products, with effect from the day the items are received. If the item is found to be damaged by the courier or due to factory defects, we will refund / exchange for you.
However, we will not refund or replace items if the damage is caused by one or more of the following:
- Inappropriate use of item
- Disassembly and/ or modification of the item.
Warranty service will not be provide if any of the following apply:
- Your warranty has expired (i.e. more than three days from the day you received the items)
- Product is not completely in new condition (internal & external)
- Product has been disassembled or modified by user.
We reserve the right to determine the proper course of action in all circumstances.
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2. What should I do if the package is damaged when I received? |
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For Express Mail
You should open and check the parcel in the presence of the courier. If there is any missing / damaged items in your order, please report to the delivery company and inform us as soon as possible. |
3.What can I do if I received defective or damaged items in my order? |
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If you received a damaged or defective item, please email our support team the order number and the product condition along with detailed picture if possible within 3 days of delivery to obtain an authorization for returns. Unauthorized returns may be refused or disregarded.
Don't return the items to us without our prior knowledge.
These damaged/ defective items must be returned to us securely packaged.
After we received the returned item(s), we will examine and test the defective item(s). |
4.If we found the defect described in your message, we will decide upon appropriate action, including but not limited to the
following: |
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- Repair the items and return them to you
- Ship a new set of items to you
Compensation for the shipping cost will be provided in form of DYNAMICSTAR Credit to be used in future orders and will ONLY be offered if the package is returned by Regular Air mail.
No compensation for shipping cost will be provided for the methods of shipment such as registered Air Mail, Courier services, Express Mail etc.
If the package was returned by a shipment method other than regular Air Mail, DYNAMICSTAR reserve the right to decide on the amount of shipping refund provided based on the cost of a regular Air Mail shipment.
It usually takes about 2-3 weeks to process a return.
We suggest that you send your return via a reliable carrier and we are not responsible for lost returns.
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| 5. Any guarantee provided if the delivery company lost the parcel?
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For Express Mail
If the delivery company confirmed the responsibility and made compensation, we will compensate according to the packing list/ invoice type you have chosen.
#If your order has indicated "No guarantee" in the quotation, NO guarantee will be provided. |
6.If the customs seized the items, what should I do? |
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If your parcel is inspecting by the Customs, please wait until clearance.
If the Customs seized your items when airsoft was legal in your country, customer should provide official document to approve, we will retain store credit or reship the items to you. |
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Placing an order
